Refund policy
Return Window
Returns are accepted within 30 days from the purchase date shown on your receipt/invoice.
Items returned after this window are not eligible for refund or exchange.
Eligibility
- Item must be unused, in original condition, and in original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
- Items marked FINAL SALE or Clearance
- Customized or special-order items
- Opened consumables (such as hardware packs, protective films, etc.)
- Items that are not suitable for return due to hygiene or safety reasons once opened
Warranty Note (Canopy & Cushion Products)
Fabrics are water-repellent (not waterproof).
Water intrusion, leakage, or water stains caused by normal weather exposure, heavy rain, standing water, improper installation, lack of maintenance, or normal wear and tear are not covered under warranty.
However, if the issue is determined to be the result of a manufacturing defect in materials or workmanship, it may be eligible for warranty coverage upon inspection and approval.
Partial Refunds (Inspection-Based)
Partial Refunds (Inspection-Based)
Returns not in original condition, missing parts, or requiring cleaning, repackaging, or refurbishment may incur a 10%–30% refurbishment and handling deduction based on inspection.
Non-Refundable Condition
Returns determined upon inspection to be in a condition that cannot be resold may be refused and will not be eligible for a refund.
How to Start a Return
Please email apexservice.us@gmail.com within 30 days of purchase and provide:
- Your Order Number
- The item(s) you wish to return
- The reason for the return
- Photos (if the item is damaged or defective)
Once approved, we will issue a Return Merchandise Authorization (RMA) along with return instructions.
Please include your ORDER ID inside the package.
Ship the merchandise to:
Apex Enterprise Co., Ltd
16000 Phoenix Dr
City of Industry, CA 91745
USA
After shipping, please provide the tracking number.
Tip: For returns over $75, we strongly recommend using a trackable shipping service and/or shipping insurance.
Refunds
After we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be submitted to your original method of payment within 3–5 business days.
Please note that your bank or credit card issuer may require an additional 3–10 business days to post the refund to your account.
Late or Missing Refunds
If you have not received your refund after the above timeframes:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
If you still need assistance, please contact:
Shipping & Costs
For non-defective returns, the customer is responsible for all shipping costs.
If you choose to use your own carrier, you will pay the carrier directly and no return shipping charge will be deducted from your refund.
If you request a prepaid return label from us, the actual shipping label cost will be deducted from your refund.
Original shipping charges (if any) are non-refundable.
For international orders, duties, taxes, customs fees, brokerage fees, and import charges are non-refundable.
Exchanges
We only replace items that are defective or damaged.
For canopy and cushion products, please refer to the Warranty Note above.
To request an exchange for the same item, please email:
We will provide an RMA number and further instructions.
Customer Support
Apex Enterprise Co., Ltd
Tel: 1-888-775-2225
Fax: (905) 695-2287
16000 Phoenix Dr
City of Industry, CA 91745
USA
Hours of Operation:
Monday – Friday
9:00 a.m. – 4:30 p.m. Eastern Time